What makes a good listener?
According to research from Zenger and Folkman, instead of thinking of a good listener as a sponge — absorbing everything but providing little feedback — a skilled listener should be thought of as a trampoline who amplifies and supports a speaker’s thoughts by providing constructive feedback. Zenger and Folkman define six levels of listening, all meant to help listeners develop this skill.
Happy reading! 😊
– Thanks to Emil Ivanov for sharing this article!