What makes a good listener?
According to research from Zenger and Folkman, instead of thinking of a good listener as a sponge —absorbing everything but providing little feedback — a skilled listener should be thought of as a trampoline who amplifies and supports a speaker’s thoughts by providing constructive feedback. Zenger and Folkman define six levels of listening, all meant to help listeners develop this skill.
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– Thanks to Emil Ivanov for sharing this article! 😊
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