Using labels when giving feedback is dangerous and should be done with caution.

In the IT world, the word “machine” is often used as recognition to people who are working flawlessly.

But labels, even good ones, create a frame that we should live up to.

They could become a prison.

🤖 I’ve seen many “machines” who burn out, because they stay up all night to finish the team’s work. Because they are machines.

🤖 They don’t delegate tasks to others, because quality is their responsibility. Because they are machines.

🤖 They respond to all requests and don’t say “No”, because they know everything. Because they are machines.

🔴 Focus on people’s behavior. Don’t put labels.

– The Gang